Privacy
policy

Our website uses cookies to enhance your browsing experience and provide essential functionality. This policy explains how we use cookies and similar technologies on our website.

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. These include:

• Cloudflare Turnstile for bot protection
• Session management cookies, including the staff sign-in session described below
• Cookie consent preferences

We use OpenPanel analytics to help us understand how visitors interact with our website. This privacy-focused analytics platform collects anonymous data about:

• Pages visited
• Time spent on site
• General location data (country level only)
• Device type and browser information

OpenPanel is GDPR compliant and does not collect any personally identifiable information.

Our staff sign in to a private office area of this site to manage customer credit applications. Sign-in is provided by WorkOS and is available by invitation only; visitors cannot create an account. When a staff member signs in, an encrypted session cookie is set on this site. It is essential to the sign-in, is only ever read by the office area, and is not used for tracking.

The office area and the private application pages it sends out are not part of the public website, are not linked from it, and are excluded from search engines.

If our staff send you a link to apply for credit terms, the application asks for your company's legal name, tax identification number, addresses, officers, contacts (name, email, and phone number with any extension), your requested credit limit and terms, and trade and bank references (company, contact name, phone number with any extension, and email), together with your acceptance of our credit terms. We contact the references you name and obtain a business credit report on your company. Your references answer a short form about your trading history with them; their answers are seen only by our credit approver.

This information is used solely to decide on, extend, and manage credit terms, is stored in our secure database and sent by email only to the applicant, the references, and our staff, and is kept for as long as equal-credit record-keeping rules require. Links to these pages are personal, expire, and are never made public.

If credit is approved on condition of a personal guaranty, the guarantor is emailed a private link to read and sign it online. We ask the guarantor for their full legal name, home address, and relationship to the company, and we record their signature, the date and time, and the network address and browser used to sign. We do not ask for a Social Security number, date of birth, or identification documents. A signed guaranty is kept in our secure database while the guaranty or the account it supports remains in effect; how long it is kept after that is being set with our legal counsel and will be stated here. It can be opened only by our credit approvers, is never attached to an email, and is not shared with our dispatch or billing systems. The guarantor can download their own copy through the same private link for 30 days.

When you request a quote or send us a message, what you enter is emailed to our dispatch team and a confirmation is emailed to you. A quote request is also kept in our database, so that our team can find and answer it and so that the record survives an email problem; we keep it for as long as we may need it to serve you. With it we keep a record of which version of our Terms of Service you accepted, with the time, your IP address and browser type, so that the acceptance can be shown later. Contact messages are not stored beyond the email.

Submissions are checked for automated spam before any email is sent. A submission our checks stop is not delivered; we keep its contact details, the reason it was stopped and, where the check concerned the text itself, a short extract of that text, in our database for 90 days, visible only to our credit approvers, so that a genuine request mistaken for spam can be found and answered. The same limited record is also written to our server logs, which our hosting provider keeps under its own log-retention settings. If you sent us something and heard nothing back, call us and we will look for it.

You can choose to accept or decline cookies. Essential cookies cannot be disabled as they are necessary for the website to function properly. You can modify your cookie preferences at any time using the Cookie settings link in the footer of our website.

If you have any questions about our cookie policy or privacy practices, please contact us at:

We may update this cookie policy from time to time. The latest version will always be available on this page.

Last updated: October 1, 2026